SUBLUE CARE — Comprehensive Protection for Your Underwater Scooter
Enjoy complete peace of mind with premium coverage designed for Sublue gear.
- Product Replacement — One-time replacement during the coverage term for accidental damage (e.g., drops or foreign-object impact) with a minimal service fee.
-
Extended Warranty — Long-term coverage with free repairs for covered faults or damage under the extended-warranty terms.
Model durations: Mix, MixPro, Navbow, Navbow+, Tini, Swii, and Hagul are extended from the standard 1 year to 2 years; Vapor is extended from the standard 2 years to 3 years. - Battery Benefit — Get 50% off one replacement battery within two years to boost endurance (Hagul series excluded).
Eligibility
- Enroll within 30 days of purchasing your underwater scooter.
- Available in the continental United States (excludes Hawaii and Alaska).
- If you purchased through another channel, email your receipt and product serial number to support@sublue.com to enroll.
With SUBLUE CARE, you get unmatched after-sales support—so every dive is worry-free.
| Order Processing Time: | Standard Processing : 1 to 2 business days (orders after 6 PM processed next business day). Please allow 4-7 days for delivery for products in stock. Want to delay delivery for a later date? No problem! Just contact us. |
| Shipping rates and Delivery: | Orders over $200: Free Shipping. Orders under $200: $15 flat shipping fee. Shipping limited to the United States. Shipping Methods: Freight carriers (18-wheel trucks) used for most orders. Freight items require curbside delivery appointment (phone number required at checkout). |
We aim to ensure your shopping experience with us is hassle-free, and to achieve that, we've streamlined our return and refund process for clarity. Here's a breakdown of our policy:
Return Time Frame: You have a 30-day window from the date of purchase to initiate a return. Unfortunately, if it surpasses the 30-day period, we won't be able to accept the return.
Shipping Cost: In cases where the item is defective or not as expected, we cover the shipping cost for the return. However, if the return is due to a change of mind, you are responsible for the return shipping expenses.
Defective or Broken Products: If the product is faulty or damaged, notify us within 30 days. We'll facilitate the return at no additional cost. Once we receive the item and verify the issue, we'll either provide a replacement or issue a refund, including the original shipping charges.
Change of Mind Returns: Should you decide to return an item within 30 days for reasons unrelated to defects, you will need to cover the return shipping costs. Ensure the item is unused and in its original packaging. Upon receipt, we will refund the item's cost, excluding the shipping fee.
Refunds: Following the reception and assessment of the returned product, we will notify you via email. The refund, processed within 7 business days, will be credited to the original payment method. Note that banking institutions may take some time to reflect the refund.
If more than 10 business days elapse without the refund appearing, please reach out to us at support@summitprestige.com.
Please be aware that certain scenarios may involve a restocking fee.
For any further inquiries regarding returns or refunds, feel free to contact our friendly Customer Support team at support@summitprestige.com.
Description
SUBLUE CARE — Comprehensive Protection for Your Underwater Scooter
Enjoy complete peace of mind with premium coverage designed for Sublue gear.
- Product Replacement — One-time replacement during the coverage term for accidental damage (e.g., drops or foreign-object impact) with a minimal service fee.
-
Extended Warranty — Long-term coverage with free repairs for covered faults or damage under the extended-warranty terms.
Model durations: Mix, MixPro, Navbow, Navbow+, Tini, Swii, and Hagul are extended from the standard 1 year to 2 years; Vapor is extended from the standard 2 years to 3 years. - Battery Benefit — Get 50% off one replacement battery within two years to boost endurance (Hagul series excluded).
Eligibility
- Enroll within 30 days of purchasing your underwater scooter.
- Available in the continental United States (excludes Hawaii and Alaska).
- If you purchased through another channel, email your receipt and product serial number to support@sublue.com to enroll.
With SUBLUE CARE, you get unmatched after-sales support—so every dive is worry-free.
Delivery Information
| Order Processing Time: | Standard Processing : 1 to 2 business days (orders after 6 PM processed next business day). Please allow 4-7 days for delivery for products in stock. Want to delay delivery for a later date? No problem! Just contact us. |
| Shipping rates and Delivery: | Orders over $200: Free Shipping. Orders under $200: $15 flat shipping fee. Shipping limited to the United States. Shipping Methods: Freight carriers (18-wheel trucks) used for most orders. Freight items require curbside delivery appointment (phone number required at checkout). |
Returns
We aim to ensure your shopping experience with us is hassle-free, and to achieve that, we've streamlined our return and refund process for clarity. Here's a breakdown of our policy:
Return Time Frame: You have a 30-day window from the date of purchase to initiate a return. Unfortunately, if it surpasses the 30-day period, we won't be able to accept the return.
Shipping Cost: In cases where the item is defective or not as expected, we cover the shipping cost for the return. However, if the return is due to a change of mind, you are responsible for the return shipping expenses.
Defective or Broken Products: If the product is faulty or damaged, notify us within 30 days. We'll facilitate the return at no additional cost. Once we receive the item and verify the issue, we'll either provide a replacement or issue a refund, including the original shipping charges.
Change of Mind Returns: Should you decide to return an item within 30 days for reasons unrelated to defects, you will need to cover the return shipping costs. Ensure the item is unused and in its original packaging. Upon receipt, we will refund the item's cost, excluding the shipping fee.
Refunds: Following the reception and assessment of the returned product, we will notify you via email. The refund, processed within 7 business days, will be credited to the original payment method. Note that banking institutions may take some time to reflect the refund.
If more than 10 business days elapse without the refund appearing, please reach out to us at support@summitprestige.com.
Please be aware that certain scenarios may involve a restocking fee.
For any further inquiries regarding returns or refunds, feel free to contact our friendly Customer Support team at support@summitprestige.com.
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