Refund policy
At Summit Prestige, we want you to feel confident in every purchase. We provide an easy-to-understand return procedure if any item does not live up to your expectations.
1. Cancellations Before Shipment
Should you need to cancel your order before it ships, reach out to us promptly at support@summitprestige.com or give us a call at +1 301-707-5785.
If your order has not yet been processed or dispatched, we will cancel it free of charge and issue a full refund to your original payment method.
If the order has already been shipped, the cancellation cannot be applied. In that case, please follow the standard return procedure outlined below.
2. What Products Can Be Returned
We accept returns only for new, unopened items.
3. Return Timeframe
Returns are accepted within 30 days from the date of delivery.
4. Item Condition Requirements
To qualify for a return, items must be:
- Unused
- In the original packaging
- With all tags and accessories included
5. How to Start a Return
To initiate a return, contact us at support@summitprestige.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely
6. Return Address
All approved returns must be sent to:
Summit Prestige
591 John Chaney Rd
Ridgeley, WV 26753
United States
This is the official return address. Please contact us before sending any returns.
7. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
8. Refunds
Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
9. Exchanges
Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery
10. Contact Information
Our customer service is available Monday to Friday, from 09:00 A.M. to 06:00 P.M. If you have a problem, please contact us; we answer within 24 hours.
Email:Â support@summitprestige.com
Phone:Â +1 301-707-5785
Address:Â 591 John Chaney Rd, Ridgeley, WV 26753, United States
